Can I return the product or products I purchased from EKMAŞ?
If you qualify as a consumer under Law No. 6502 and none of the exceptions to the right of withdrawal applies, you may exercise your right of withdrawal within 14 days from the date you receive the product, without giving any reason. It is sufficient to send us your notice of withdrawal in writing or via a durable medium within this period. The right of withdrawal may also be exercised before delivery of the product.
How do I make a return?
Under “My Orders”, in the “Easy Return” section, select the product you wish to return and click “Save” to create your return request. After you receive an email stating “Your return request has been received”, pack the product completely and send it to the address below. The designated carrier for returns under the right of withdrawal is Yurtiçi Kargo. If the product is sent through this carrier using the specified return code, the consumer will not be charged return shipping costs. If Yurtiçi Kargo has no branch at the consumer’s location, EKMAŞ will arrange collection of the goods without requesting any additional charge from the consumer. You are not required to provide a reason when exercising the right of withdrawal. Sending the invoice or order documents with the product, where available, facilitates matching the return to the relevant order. You may hand the product to Yurtiçi Kargo together with the return code.
Recipient: EKMAŞ Gıda Makinaları
Address: Kağıthane Barbaros Cad. Şebnem Sok. No:10/A Seyrantepe, Kağıthane, Istanbul
Tel.: 0850 650 00 00
Return Code: 1184918568
Courier Company: Yurtiçi Kargo
Please package the product appropriately and securely to prevent damage during transportation. The consumer’s statutory rights are reserved.
How does the process work after I return a product?
Once the returned product is received, the necessary checks are carried out. For returns in which the right of withdrawal has been duly exercised, the refund is made no later than 14 days from the date the product is handed over to the designated return carrier. If a different carrier is used, this period begins on the date the product reaches EKMAŞ.
If, following the review, it is determined that a statutory exception to the right of withdrawal applies or that the return request cannot be accepted under applicable legislation, you will be informed of the reason. The consumer’s statutory rights of application and claim are reserved. Once your return is completed, an information message will be sent to the email address associated with your membership.
The time required for the refunded amount to appear on your card or account may vary according to your bank’s processing times.
Any refund due in connection with a return shall be made no later than 14 days from the starting date prescribed by law, using a payment method compatible with the payment instrument used, without imposing any cost on the consumer.
Which products cannot be returned?
During the withdrawal period, the product may be examined in accordance with its normal operation, technical specifications and instructions for use. The consumer is not liable for changes or deterioration arising from such examination. The product to be returned must be sent together with its accessories and any parts supplied with the product, where applicable. Subject to the conditions prescribed by law, the right of withdrawal may not be exercised particularly for goods prepared specially in accordance with the consumer’s requests or personal needs, goods liable to deteriorate rapidly or expire, or goods whose protective packaging has been opened after delivery and which are unsuitable for return for health or hygiene reasons.
Any reduction in value or damage resulting from use that exceeds the limits of the right of withdrawal and is incompatible with the product’s normal operation, technical specifications or instructions for use shall be assessed under applicable legislation.
A promotional/free gift was sent with the product. Do I also need to return it?
If free promotional products were supplied as part of the returned product, they must also be returned.
How many days after cancelling my order will I receive my refund?
For orders paid by credit card, the time required for the refund to appear may vary according to your bank’s procedures. This process is determined by banks, not by EKMAŞ. The way instalment refunds appear on the card and in account movements may vary depending on the practices of the card-issuing bank or payment institution; EKMAŞ’s refund obligation remains subject to the periods and procedures prescribed by applicable law.
I used a discount code on the product I ordered and then returned the product. Can I use the same code again on my account?
Unless otherwise stated by EKMAŞ, discount codes are for single use. A code used for a returned product cannot be used for another purchase.
I used a discount code/benefited from a campaign on the products I ordered. I returned one or more products from my order. Is the discount code/campaign still valid?
If the product or products you keep after the return and decide to purchase still satisfy the campaign conditions, the discount code will remain valid.
If the product or products remaining with you after the return no longer satisfy the campaign conditions, the refund amount may be recalculated taking into account the campaign conditions disclosed at the time of the order. The consumer’s mandatory statutory rights are reserved.
The product I received has a manufacturing defect or other defect. What should I do?
If you receive such a product, you may send it to us through Yurtiçi Kargo using the return code. Our quality-control department will contact you regarding the matter and, subject to stock availability, your replacement product will be delivered to you as soon as possible.
The right of withdrawal cannot be exercised for exceptional products and services specified under Article 15 of the Regulation on Distance Contracts.
For visible damage at the time of delivery, it is strongly recommended that a damage report be drawn up with the courier, as this may be important evidence in any dispute. The absence of such a report does not, by itself, extinguish the consumer’s statutory rights in relation to defective goods.
Would you like support with the return process?
The EKMAŞ team can assist you with your return and exchange process.
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