Commercial Vegetable Chopper (ME01.01BOA)

If you qualify as a consumer under Law No. 6502 and none of the statutory exceptions to the right of withdrawal apply, you may exercise your right of withdrawal within 14 days from the date of delivery without giving any reason.

It is sufficient to notify us of your decision to withdraw within this period in writing or via a durable medium. The right of withdrawal may also be exercised before the product has been delivered.

You can create a return request by selecting the product you wish to return from the Easy Return section under My Orders in your account.

For returns made under the right of withdrawal, the carrier designated by EKMAŞ is Yurtiçi Kargo. When the product is sent through Yurtiçi Kargo using the return code stated above, the consumer will not be charged the return shipping cost.

If there is no Yurtiçi Kargo branch at your location, EKMAŞ will arrange for the collection of the product without requesting any additional charge from the consumer.

You are not required to provide a reason when exercising your right of withdrawal. If available, including the invoice or documents relating to the order with the returned product will help us match the return with your order more easily.

Once the returned product is received, the necessary checks will be carried out. Where the right of withdrawal has been duly exercised, the refund will be made within 14 days at the latest from the date on which the product is handed over to the carrier designated for the return.

If a different carrier is used, this period will begin on the date the product is received by EKMAŞ.

If, following inspection, it is determined that one of the statutory exceptions to the right of withdrawal applies or that the return request cannot be accepted under the applicable legislation, you will be informed of the reason. The consumer's statutory rights to make claims and seek legal remedies remain reserved.

The time required for the refund to appear on your card or account may vary depending on the processing times of your bank or payment service provider.

During the withdrawal period, the product may be examined in accordance with its normal operation, technical specifications and instructions for use. The consumer will not be held responsible for changes or deterioration resulting from such examination.

The product must be returned together with any accessories and parts supplied with it, where applicable.

Subject to the conditions prescribed by applicable legislation, the right of withdrawal may not be exercised particularly in relation to goods manufactured or prepared specifically according to the consumer's requests or personal needs, goods that are liable to deteriorate rapidly or expire, and goods whose protective packaging has been opened after delivery and which are unsuitable for return for health or hygiene reasons.

Any reduction in value or damage resulting from use that exceeds the limits of the right of withdrawal and is inconsistent with the product's normal operation, technical specifications or instructions for use will be assessed in accordance with the applicable legislation.

If a complimentary promotional item or free gift was supplied as part of the returned product, it must also be included in the return shipment.

EKMAŞ's refund obligations are subject to the periods and procedures prescribed by applicable legislation. Any refund due in connection with a return will be made within 14 days at the latest from the relevant starting date prescribed by law, using a payment method compatible with the original method of payment and without imposing any additional cost on the consumer.

The time required for a credit card refund to appear on your account, as well as the manner in which refunds for instalment payments are reflected on the card, may vary depending on the practices of the card-issuing bank or payment service provider.

Unless otherwise stated by EKMAŞ, discount codes are valid for one-time use only. A discount code used for a returned product cannot be used again for another purchase.

If the product or products you keep after the return still satisfy the conditions of the campaign, the campaign will remain valid. If the campaign conditions are no longer met, the refund amount may be recalculated in accordance with the campaign terms communicated at the time of the order. The consumer's mandatory statutory rights remain reserved.

If the product has a manufacturing defect or another lack of conformity, you may send it to us via Yurtiçi Kargo using the return code stated above. Following inspection by our quality control team, we will contact you and initiate the appropriate resolution process.

In cases where damage is visible at the time of delivery, we strongly recommend asking the carrier's representative to prepare a damage report, as this may be important evidence in the event of a dispute. Failure to obtain such a report does not automatically eliminate the consumer's statutory rights regarding defective goods.